Community Health Alliance Services & Solutions

A one-time assessment that gives a department or community a clear picture of current demand, local capacity, gaps, and practical next steps. It is designed as an accessible entry point for communities that are not yet ready for a full Community Health Alliance or ongoing managed services.

This service is a great fit for departments and communities that need a clear starting point, a case for investment, or an objective picture of their readiness before committing to implementation.

A Health Check can include:

• 911 data review: Analysis of current call volume and patterns to identify repeat use, high-need populations, and opportunities for prevention or follow-up.

• Current-capacity assessment: Review of existing staff, workflows, referral practices, partner relationships, and available community resources.

• Community discovery: Targeted information gathering with local partners, including senior living sites and other high-impact community settings where relevant.

• Readiness and gap analysis: A practical assessment of what is already working, what is missing, and what is needed to launch or strengthen community health/community risk reduction efforts.

• Recommended next steps: A prioritized roadmap that can guide local action, future investment, and selection of CRC services or tools.

For departments that want CRC to remain actively involved, managed services provide ongoing analysis, operational support, and care-coordination assistance. The service level can be matched to the department’s internal capacity.

• Tier 1 - Data Insights Starter - Regular 911 data reporting, trend identification, and practical interpretation to help the department understand community risk and demand.

• Tier 2 - Enhanced Insights & Logging - Tier 1 support plus assistance with resident/case logging, workflow refinement, and use of Pear Suite for consistent documentation and referral tracking.

• Tier 3 - Full Care Coordination - The most hands-on option, with CRC supporting triage, referrals, follow-up, tracking, partner coordination, and ongoing program improvement.

Training services can be purchased separately or paired with any managed-services level. Training can focus on local workflows, referral practices, use of Pear Suite, community partner coordination, documentation standards, or onboarding a new local lead.

A ready-to-use set of operational materials built around the CRC Care Coordination Model. The Toolbox is designed for departments that want proven infrastructure they can adapt and operate locally rather than building every form, process, and guideline from scratch.

Toolbox Contents

• Getting Started materials and orientation checklist

• Standard Operation Guidelines for community health/community risk reduction programs

• Crew referral forms and referral workflows

• CRC discovery forms

• resident/client visit forms and documentation tools

This service is a great fit for departments that have a staff lead in place and want a practical operating system they can implement with limited outside management.

A structured implementation companion to the CHA Toolbox that guides a department through standing up a Community Health Alliance over a 12-month period. The Workbook turns the model into a manageable sequence of milestones, activities, and decisions.

The workbook contains a planned, phased implementation path, including:

• First 30 days: Orientation, roles, baseline data, partner mapping, and local setup.

• Days 31–60: Workflow design, forms, referral pathways, and early training.

• Days 61–120: Launch preparation, initial cases, partner coordination, and process refinement.

• Months 4–6: Routine use, outcome tracking, troubleshooting, and staff confidence-building.

• Months 7–9: Program strengthening, expanded partnerships, and use of data to identify gaps.

• Months 10–12: Evaluation, sustainability planning, and next-year priorities.

Training videos and implementation guidance can be paired with the Workbook so the local point person can learn at their own pace while still having access to CRC expertise when needed.

Pear Suite supports the day-to-day infrastructure behind a Community Health Alliance. CRC can provide access to the platform through a monthly license and help departments configure workflows so local staff can securely document resident interactions, triage needs, make referrals, and track progress and outcomes.

CRC can support your use of Pear Suite with:

• Account setup and onboarding

• Workflow configuration and documentation standards

• Training for the local point person or team

• Referral and resource-management practices

• Reporting and use of platform data for continuous improvement

Community health programs are more sustainable when the people who fund them, partner with them, refer into them, and benefit from them understand the value. CRC can pair its operational offerings with targeted communications and growth support to help departments and community partners build that understanding.

• Messaging & Positioning: Clarify the program story, value proposition, audience-specific messages, talking points, FAQs, and language for elected officials, partners, residents, and funders.

• Earned Media Strategy: Identify compelling local and regional stories, develop media pitches, prepare spokespeople, and support outreach to reporters and editorial opportunities.

• Marketing & Public Awareness Campaigns: Develop campaign strategy, key messages, content plans, outreach materials, and partner toolkits to drive awareness, referrals, participation, or behavior change.

• Fundraising & Funding Campaign Development: Shape the case for support, campaign narrative, donor/funder materials, sponsorship concepts, and outreach strategy for philanthropic, business, health-system, or community investment.

• Stakeholder & Partner Engagement: Build outreach plans and materials for health systems, senior-serving organizations, community groups, local government, public health, and other partners needed to make a CHA work.

• Launch & Milestone Communications: Plan announcements and communications around program launch, new partnerships, grant awards, outcomes, annual reports, or expansion.

• Executive & Spokesperson Support: Prepare fire chiefs, department leaders, and community partners for public presentations, media interviews, council meetings, funder conversations, and other high-visibility moments.

• Impact Storytelling & Reporting: Translate program data and resident outcomes into clear, credible stories, case studies, one-pagers, presentations, and impact reports that demonstrate value.

These services can be added to any CRC engagement or scoped as a standalone project. They are especially useful when a department needs to secure city support, engage health-system partners, pursue outside funding, launch a new program, or demonstrate results to the community.

Journey Home supports safe transitions from the hospital or a medical facility back into the community. 

The period immediately following discharge is one of the highest-risk times for repeat emergency calls. Too often, individuals return home without clear guidance, adequate support, or a full understanding of their medication and care plan. Journey Home bridges that gap.

CRC trains fire departments and senior living sites/nursing homes on how to coordinate a safe discharge plan, including coordinating with the patient and their care team if a 911 call is made post-discharge 

Fire Is Everyone’s Fight / Beyond the Fire timing matters.

Through CRC’s partnership with the Red Cross in MN and ND, we help train both fire departments and the Red Cross to ensure timely support is provided after a fire emergency.